FAQ
1. General Questions
How can I contact customer support?
Our dedicated support team is here to help! You can reach us via email at Customerservice@vivianfashionshop.com or through our contact form on the website. We’re available 24/7 to attend your needs.
2. Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and other secure payment methods available at checkout, ensuring a smooth and safe shopping experience.
Can I modify or cancel my order after placing it?
We process orders swiftly, so you can make changes or cancel your order only within 24 hours. If you need assistance, please reach out to us as soon as possible!
How do I know my order was successful?
Once your payment is completed, you’ll receive a confirmation email containing your order details to confirm everything is in order.
3. Shipping & Delivery
Do you ship internationally?
Yes, our store have a free worldwide shipping.
How long does shipping take?
Standard shipping typically takes 7-14 business days, depending on your location.
How can I track my order?
After your order is shipped, you’ll receive an email with tracking details so you can monitor its journey to your doorstep!
4. Returns & Refunds
What is your return policy?
We want you to love your purchase! If you’re not satisfied, we offer a 30-day return policy.
How do I initiate a return?
You can cancel your order directly through your profile orders page or by contacting us via email Customerservice@vivianfashionshop with your order number and the reason for your return. We’ll guide you through the return process!
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. We appreciate your patience!
5. Product & Sizing
How do I choose the right size?
For accurate measurements, please refer to our detailed size chart available on each product page. We’re here to help if you have any questions!
Are your products authentic?
Absolutely! We source our products from trusted suppliers, ensuring that every item meets our high standards for quality and authenticity.
6. Account & Security
Is my personal information secure?
Yes, your security is our priority. We use advanced security measures to protect your personal and payment information throughout your shopping journey.
7. Promotions & Discounts
Do you offer discounts or promo codes?
Yes, we love to reward our customers! Sign up for our newsletter to receive exclusive discounts and special promotions directly to your inbox.
Can I use more than one discount code?
Only one discount code can be applied per order to ensure fairness for all our customers.